Good morning!
If you have arrived here, this is a sure sign that you value your privacy. We understand that very well. That is why we are providing you with a document in which you will find in one place the rules for the processing of personal data and the use of cookies and other tracking technologies in connection with the operation of the masterhak.com website.
Formal information at the beginning: The administrator of the website is MasterHAK Sp. z o.o. with its registered office in Wiry, Brzoskwiniowa 2 lok. 1, 62-051 Wiry, registered in the National Court Register under the KRS number: 0001011484, whose registration documents are kept by the District Court Poznań – Nowe Miasto and Wilda in Poznań, VIII Commercial Division of the National Court Register, under the NIP number: 7773399634 and the REGON number: 524072554.
This privacy policy is structured in the form of questions and answers. This format has been chosen to ensure the clarity and readability of the information. Below you will find a table of contents of the document corresponding to the questions that we answer in turn.
- Who is the controller for the processing of personal data?
- Who can you contact regarding your personal data?
- For what purposes do we process your personal data?
- What information do we have about you?
- What is “anonymous information”?
- Where did we get your personal data from?
- Is your data secure?
- How long will we store your personal data?
- Who are the recipients of your personal data?
- Do we transfer your data to third countries?
- Do we use profiling? Do we make automated decisions based on your personal data?
- What rights do you have in relation to the processing of your personal data?
- Do we use cookies and what are they actually?
- On what basis do we use cookies?
- Can you deactivate cookies?
- For what purposes do we use our own cookies?
- Which third-party cookies are used?
- Do we track your behaviour within our website?
- Are we addressing you with targeted advertising?
- How can you protect your privacy?
- Is there anything else you should know?
- Can this privacy policy change?
- Appendix: List of tools that use cookies
If you have any concerns about the privacy policy, you can contact us at any time by email at kontakt@masterhak.com .
#1: Who is the controller of your personal data?
The administrator of your personal data is MasterHAK Sp. z o.o. with its registered office in Wiry, Brzoskwiniowa 2 lok. 1, 62-051 Wiry, entered in the National Court Register under the KRS number: 0001011484, whose registration documents are kept by the District Court in Poznań – Nowe Miasto and Wilda in Poznań, VIII. Commercial Division of the National Court Register, under the NIP number: 7773399634 and REGON number: 524072554.
# No. 2: Who can you contact regarding the processing of your personal data?
As part of the introduction of a data protection system in our organisation, we have decided not to appoint a data protection officer, as this is not absolutely necessary in our situation. You can contact us at kontakt@masterhak.com if you have any questions about data protection and privacy in general .
# No. 3: For what purposes do we process your personal data?
There is more than one of these goals. Below you will find a list of these purposes and a more detailed explanation. We have also assigned the respective legal bases for processing to the various purposes:
| Purpose of the processing | Discussion about the purpose of processing | Legal basis |
| Handling user accounts | When you create a user account, you must enter the data required to set up the account: E-mail address, password, name or company. When processing your account data, you can enter your other data, in particular data that can be used for orders, such as name, residential or business address, VAT identification number, telephone number. As part of the processing of your account data, you can also set your avatar, e.g. a profile picture with a graphic.Furthermore, our system for user accounts stores your IP number, which you used when registering your user account.You can change the data you provided when registering your user account at any time.The data you provided when setting up your user account is processed for the purpose of providing you with an electronic service, which consists of giving you the opportunity to use your user account. | Article 6(1)(b) RODO |
| Order processing and contract fulfilment | When you place an order, you must provide the data required to process the order: E-mail address, name, billing data.In addition, the system used to process the order stores your IP number that you used when placing the order.Each order is stored in a database, i.e. your personal data assigned to the order also includes order-related information such as the date and time of the order, order ID number, transaction ID, subject of the order, price, payment method and date.In connection with the conclusion of a contract, we also process your personal data in order to provide the services provided for in the concluded contract. If we receive your data in fulfilment of a contract, e.g. from a company where you are employed, we base this processing on our legitimate interest, which in this case is to ensure efficient and effective processing of the concluded contract. In this case, we may process your identification and contact details. | Article 6(1)(b) RODO, Article 6(1)(f) RODO |
| Processing of complaints or returns | When you submit a complaint or withdraw from the contract, you provide the personal data contained in the text of the complaint or withdrawal declaration, i.e. your name, your home address, your telephone number, your e-mail address and your account number. Providing the data is voluntary, but necessary in order to submit a complaint or withdraw from the contract. | Article 6(1)(c) RODO, Article 6(1)(b) RODO |
| Handling the newsletter | When you register for the newsletter, you must provide the data specified in the registration form that is required to receive the newsletter. The provision of this data is a prerequisite for receiving the newsletter. In addition, the mailing system stores your IP number that you used when registering for the newsletter, determines your approximate location, the mail client you use to process your e-mails and tracks your actions in connection with the messages sent to you. Accordingly, we also have information about which messages you have opened, in which messages you have clicked on links, etc. In the mailing system, we can also define specific groups or segments of newsletter recipients based on various criteria related to your activities, interests or other preferences, which influence what kind of messages you receive in the newsletter, and the data provided by you in connection with the subscription to the newsletter will be used for sending the newsletter, and the legal basis for their processing is the fulfilment of the contract for the provision of the electronic service and our legitimate interest, which in this case is the fulfilment of marketing purposes.As regards the processing of information that does not originate from you, but is automatically collected by the mailing system, we rely on our legitimate interest in analysing the behaviour of newsletter subscribers in order to optimise mailing activities.you can unsubscribe from the newsletter at any time by clicking on the appropriate link contained in each message sent as part of the newsletter or by simply contacting us.unsubscribing from the newsletter does not result in the deletion of your data from the mailing system. The data is archived in order to possibly establish, assert or defend against claims in connection with the newsletter, as well as to ensure that the legality of the newsletter activities can be proven. | Article 6(1)(b) RODO, Article 6(1)(f) RODO |
| Chat support | We may use chat rooms on our website. This allows us to offer you the opportunity to communicate with us via a chat and is based on our legitimate interest, as the processing of your personal data is necessary to provide you with support. | Article 6(1)(f) RODO |
| Processing of correspondence | If you contact us by e-mail, you will of course provide the personal data contained in the text of the correspondence, in particular your e-mail address and your name. Providing this data is voluntary, but necessary for contacting you. In this case, we rely on our legitimate interest in being able to contact you. | Article 6(1)(f) RODO |
| Fulfilment of tax and accounting obligations | In connection with the fulfilment of the contract, we also fulfil various tax and accounting obligations, in particular the issuing of an invoice, the inclusion of the invoice in our accounting, the storage of documents, etc. In order to be able to issue an invoice, we process data such as name, company, business address, TIN, etc. The provision of data required under tax law is necessary in order to fulfil the aforementioned obligations. | Article 6(1)(c) of the RODO in conjunction with the relevant tax provisions |
| Establishment of an archive | We may create archives for the purposes of our business activities: both in traditional and digital form. The archives include all personal data that we have processed in connection with you, so the scope of the archives may vary depending on which data we have received. In this case, we rely on our legitimate interest in organising and structuring the personal data carriers. | Article 6(1)(f) RODO |
| Defence, establishment or enforcement of claims | The use of our website and the conclusion of a contract with us may give rise to certain claims on our part or on your part in the future. Accordingly, we are authorised to process personal data for the purpose of defending, establishing or asserting claims. For this purpose, we may process any personal data related to the claim in question, so the scope of processing may vary depending on what the claim relates to. In this case, we rely on our legitimate interest to protect our interests in this regard. | Article 6(1)(f) RODO |
| Dealing with social media | If you follow our social media profiles or interact with content that we publish on social media, we will of course see your data that is publicly accessible on your social media profile. We only process this data within the respective social media site and only for the purpose of operating the respective social media site, which is our legitimate interest. Your use of social media sites is subject to the rules and privacy policies of the administrators of those sites, and those administrators provide electronic services to you completely independently and autonomously from us. | Article 6(1)(f) RODO |
| Analysis and statistics with anonymous information only | We carry out analytical and statistical activities with the help of tools provided by external providers. As part of the analysis tools, we only have access to Anonymous Information. The processing of Anonymous Information is based on our legitimate interest in compiling, viewing and analysing statistics on user activity on the website in order to draw conclusions for the subsequent optimisation of the website.From the tools, we only have access to a range of statistics and information that is not assigned to specific individuals. | Article 6(1)(f) RODO |
| Own marketing with anonymous information only | We carry out marketing activities with the help of tools from external providers. Within the marketing tools, we only have access to Anonymous Information. The processing of Anonymous Information is based on our legitimate interest, namely the creation of customised target groups based on Anonymous Information and the targeting of advertising in external systems based on Anonymous Information for the marketing of our own products and services. Within the tools, we only have access to a range of statistics and information that cannot be attributed to specific individuals (for details on the tools of external providers, please refer to the section on the tools we use). | Article 6(1)(f) RODO |
| Ensuring the functioning of media players, social plug-ins and comments using only anonymous information | We embed videos from external services on the website, use social plug-ins and a system for processing comments. All of these tools process Anonymous Information. We base the processing of Anonymous Information on our legitimate interest, which in this case is to ensure that additional features can be used on the website – media player, social plugins, comment system.We do not see any other information from the tools, moreover we do not need this information for anything – Anonymous Information is only processed so that the media players, comments and social plugins can work.Details of the tools from external providers can be found in the section on the tools we use. | Article 6(1)(f) RODO |
| Implementation of data protection obligations | As a data controller, we are obliged to comply with data protection obligations. Accordingly, we may process your personal data to the extent necessary to fulfil these obligations (e.g. in the case of processing your request regarding your personal data). The scope of the data depends on what data we need to fulfil the obligation and to demonstrate compliance with the GDPR; in addition, in this case we also rely on our legitimate interest in securing the data necessary to demonstrate accountability. | Article 6(1)(c) RODO, Article 6(1)(f) RODO |
#4: What information do we have about you?
We have described in detail the scope of processing for each processing purpose. Information on this can be found above in Section 3 of the Privacy Policy.
#5: What is “Anonymous Information”?
We use tools that collect a range of information about you related to your use of our website. This includes the following information in particular:
- Information about the operating system and the web browser,
- Subpages viewed,
- the time spent on the website,
- Transitions between the individual subpages,
- Clicks on individual links,
- the source from which you access the page,
- the age group you are in,
- Your gender,
- Their approximate location is limited to the village.
- Your interests resulting from your online activities.
This information is referred to as“Anonymous Information” in this Privacy Policy.
We do not consider Anonymous Information to be personal data in itself, as it does not allow us to identify you and we do not combine it with the typical personal data we collect about you. However, in view of the strict case law of the Court of Justice of the European Union and the divided opinions among legal experts, we have included detailed explanations on the processing of this information in the Privacy Policy as a precautionary measure in the event that Anonymous Information is considered to be personal data.
The processing of Anonymous Information enables us to provide you with the features available on the Website. In addition, Anonymous Information is used for analytical and statistical purposes as well as for marketing purposes (e.g. creation of customised target groups on Facebook, setup, targeting and control of advertisements).
Anonymous information is also processed by tool providers under the terms of their terms of use and privacy policies. It may be used by these providers to provide, improve and manage services, develop new services, measure the effectiveness of advertising, protect against fraud and abuse and personalise the content and advertising displayed on individual services, websites and applications. You can find more detailed information on this in the section on the tools we use.
#6: Where do we get your personal data from?
In most cases, you provide them to us yourself. This is the case, for example, when you create a user account, place an order, send a complaint or withdraw from a contract, contact us by email and use the functionalities available on the website or external services (e.g. social media).
In addition, some information about you may be collected automatically by the tools we use. Details of the third-party tools can be found in the section on the tools we use.
In exceptional cases, we may also receive your personal data from other sources, e.g. if the organisation that employs you provides us with your data as a contact for contractual matters or if you represent an organisation that concludes a contract with us.
#7: Is your data secure?
The security of your personal data is important to us. We analyse the risks associated with the various processes involved in processing your data and then take appropriate measures to ensure the security and protection of your personal data. We continuously monitor the condition of the technical infrastructure, train our staff, review existing procedures and make the necessary improvements.
#8: How long will we keep your personal data?
We process your personal data for as long as it is justified within the scope of a specific purpose for processing your personal data, and therefore the processing periods vary depending on the purpose. Please note that the termination of the processing of your data for a specific purpose does not necessarily result in the complete deletion or destruction of your personal data, as the same set of data may be processed for another purpose for the period specified for that purpose. Complete erasure or destruction of the data will take place when we have fulfilled all purposes and in other cases specified in the RODO.
Below you will find a description of the processing deadlines:
- User account – Data in connection with the user account is processed for the duration of the user account;
- Fulfilment oforders and the concluded contract – contract-related data is processed for the period required for the conclusion and fulfilment of the contract;
- Complaints and withdrawals – Data relating to complaints and withdrawals will be processed for as long as is necessary to process the complaint or withdrawal;
- Chat support – Chat-related data is processed for the duration of your use of the chat and the provision of customer support to you during the purchase process;
- Newsletter – The data in connection with the newsletter will be processed until you revoke your consent to receive the newsletter;
- Processing of correspondence – Data relating to the processing of correspondence will be processed for the duration of the correspondence between us;
- Tax and accounting obligations – Data in connection with the fulfilment of tax and accounting obligations are processed for the period prescribed by tax law, usually 5 years after the end of the tax year;
- Archive – Data relating to the archive is processed until the information contained in the archive is no longer relevant;
- Establishment, investigation and defence of claims – data relating to claims will be processed until the limitation period for claims expires, although the limitation period for claims may vary depending on the applicable law (e.g. 3 years for businesses and 6 years for consumers);
- Social media – Data related to target groups will be processed until you unsubscribe from interacting with us on social media;
- Analyses and statistics – Data in connection with analyses and statistics are processed until they are no longer relevant or you successfully object;
- Self-marketing – Data in connection with self-marketing will be processed until it is no longer relevant or you successfully object;
- Aids – Data in connection with aids will be processed until they are no longer useful or you successfully object;
- Data protection obligations – Data relevant to data protection will be processed until it is no longer relevant, you have successfully objected or the limitation period for our liability as data controller has expired.
If we process your personal data on the basis of your consent, you can withdraw this consent at any time: either through your actions or by contacting us using the contact details provided. Please note that the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
# 9: Who are the recipients of your personal data?
We dare to say that modern companies cannot do without the services of third parties. We also utilise such services. Some of these services involve the processing of your personal data. Third party service providers involved in the processing of your personal data are:
- Hosting provider that stores data on the server;
- A cloud service provider that stores files that may contain your personal data;
- The provider of the mailing system in which your data is stored if you are a newsletter subscriber;
- Provider of a CRM system in which we store your data to improve the customer service process and for archiving purposes;
- The provider of the billing system in which your data is stored for billing purposes;
- The accounting firm that processes your invoice data;
- A maintenance service provider who accesses the data if the technical work carried out relates to areas in which personal data is stored;
- Other subcontractors who are given access to the data if the scope of their activities requires such access.
If necessary, your data may be passed on to a legal adviser or lawyer who is subject to professional secrecy. The necessity may arise from a legal requirement that requires access to your personal data.
Your personal data may also be passed on to the tax authorities insofar as this is necessary to fulfil tax and accounting obligations. This includes in particular all declarations, reports, statements and other accounting documents that contain your personal data.
In addition, your personal data may, if necessary, be passed on to bodies, authorities or institutions that are authorised by law to access the data, such as the police, security services, courts and public prosecutors’ offices.
Your data will be passed on to courier services to the extent necessary for the delivery of your order. These companies will become independent controllers of your personal data.
In addition, the providers of the tools or plug-ins that collect Anonymous Information have access to this data. The providers of these tools are the independent controllers of the data collected in them and may share this data under the conditions they have set out in their own rules and privacy policies, which are beyond our control.
# No. 10: Do we transfer your data to third countries or international organisations?
Yes, part of the processing of your personal data may involve the transfer to third countries.
We transfer your personal data to third countries in connection with the use of tools that store personal data on servers in third countries, in particular in the USA. The same can happen in the case of anonymous information. The providers of these tools ensure an adequate level of protection for personal data through the corresponding compliance mechanisms provided for by RODO, in particular through the use of standard contractual clauses.
# 11: Do we use profiling? Do we make automated decisions based on your personal data?
We do not make decisions about you based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you. Yes, we use tools that may take certain actions depending on the information collected through tracking mechanisms, but we consider that these actions do not significantly affect you as they make no difference to your situation as a customer, have no impact on the terms of the contract you enter into with us, etc.
With the help of certain tools, we can, for example, show you personalised advertising based on your previous activities on the website or suggest products that may be of interest to you. This is known as behavioural advertising. We encourage you to learn more about behavioural advertising, particularly in relation to data protection. Detailed information, including how to manage your settings in relation to behavioural advertising, can be found here.
# 12: What rights do you have in relation to the processing of your personal data?
RODO grants you the following possible rights in relation to the processing of your personal data:
- The right to access your data and to receive a copy of it;
- The right to rectification (amendment) of your data;
- The right to erasure (if, in your opinion, there are no grounds for processing your data, you can request the erasure of the data);
- The right to restrict processing (you can request that we restrict processing to the storage of your data or the performance of activities agreed with you if you believe we hold inaccurate data or process it inappropriately);
- The right to object to processing (you have the right to object to processing on the basis of a legitimate interest; you should state the particular situation which, in your opinion, justifies us stopping the processing which is the subject of the objection; we will stop processing your data for these purposes unless we demonstrate that the grounds for our processing override your rights or that your data is necessary for the establishment, exercise or defence of our claims);
- the right to data portability (you have the right to receive from us in a structured, commonly used and machine-readable format the personal data that you have provided to us on the basis of a contract or your consent; you can have this data transmitted directly to another organisation);
- the right to withdraw your consent to the processing of your personal data if you have previously given this consent;
- the right to lodge a complaint with a supervisory authority (if you believe that we are processing your data unlawfully, you can lodge a complaint with the President of the Office for Personal Data Protection or another competent supervisory authority).
The rules for exercising the above-mentioned rights are described in detail in Articles 16-21 of the Data Protection Act. We recommend that you familiarise yourself with these provisions. For our part, we consider it necessary to explain to you that the above rights are not absolute and you cannot exercise them in relation to all processing of your personal data.
We would like to point out that one of the above rights is always available to you: If you believe that we have violated data protection regulations when processing your personal data, you have the option to lodge a complaint with a supervisory authority (the President of the Office for Personal Data Protection).
#13: Do we use cookies and what are they?
Like almost all other websites, our website uses cookies.
Cookies are small pieces of text information that are stored on your end device (e.g. computer, tablet, smartphone) and can be read by our ICT system (our own cookies) or by third-party ICT systems (third-party cookies). Certain information can be collected and stored in cookies, which can then be accessed by ICT systems for specific purposes.
Some of the cookies we use are deleted again at the end of the browser session, i.e. when you close your browser (so-called session cookies). Other cookies are stored on your end device and enable your browser to be recognised the next time you visit the website (persistent cookies).
If you would like to find out more about cookies as such, you can read this material, for example.
# 14: On what basis do we use cookies?
We use cookies on the basis of your consent, unless cookies are necessary for the proper provision of an electronic service to you.
Cookies that are not necessary for the correct provision of the electronic service will remain blocked until you have consented to the use of cookies. When you visit the website for the first time, we will display a message asking for your consent, along with the option to manage cookies, i.e. to decide which cookies you want to accept and which you want to block.
# 15: Can you disable cookies?
Yes, you can manage your cookie settings in your web browser. You can block all or selected cookies. You can also block cookies for specific websites. You can also delete previously saved cookies and other website and plug-in data at any time.
Web browsers also offer the option of incognito mode. You can use this if you do not want information about pages visited and files downloaded to be saved in your browser and download history. The cookies created in incognito mode are deleted when you close all windows in this mode.
There are also browser plug-ins for controlling cookies, such as Ghostery. The option to control cookies can also be offered by additional software, in particular anti-virus packages, etc.
In addition, there are tools on the Internet to control certain types of cookies, in particular for the collective management of behavioural advertising preferences.
We also give you the option to control your cookies directly from our website. We have implemented a special cookie management mechanism that allows you to block the cookies you do not want.
Please note that disabling or restricting cookies may prevent you from using some of the features available on our website and may result in difficulties using the website, as well as many other websites that use cookies. For example, if you block social media plug-in cookies, the buttons, widgets and social features implemented on my website may not be available to you.
#16: For what purposes do we use our own cookies?
Custom cookies are used to ensure the correct functioning of the various mechanisms of the website, such as storing the contents of the shopping basket for a certain period of time after adding selected products, the correct transmission of the form visible on the website, the processing of newsletter forms, etc.
Custom cookies also store information about the cookie settings you have set via the cookie management mechanism.
# 17: Which third-party cookies are used?
A list of the tools that require the use of cookies and a description of the cookies used can be found in the appendix to this privacy policy.
# 18: Do we track your behaviour on our website?
Yes, we use third-party tools to collect information about your activities on our website. These tools are described in detail in the appendix to this privacy policy.
# 19: Are we addressing you with targeted advertising?
No, we do not use third-party tools that allow us to target advertising to specific audiences defined on the basis of various criteria such as age, gender, interests, occupation, work, previous activities on our website.
# 20: How can you protect your privacy?
You will find the answer to this question in many places in this privacy policy when it comes to individual tools, behavioural advertising, consent to cookies, etc. Nevertheless, we have summarised this information once again in one place to make your work easier. Below you will find a list of options for managing your privacy.
- the cookie settings in your internet browser;
- Browser plug-ins that support cookie management, e.g. Ghostery;
- additional software for managing cookies;
- Incognito mode in the web browser;
- Settings for behavioural advertising, e.g. youronlinechoices.com;
- a mechanism for managing cookies on our website;
- Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout;
- Google Ads settings: https://adssettings.google.com/;
# 21: Is there anything else you should know?
As you can see, the topics of personal data processing, the use of cookies and privacy management in general are quite complex. We have done our best to ensure that this document gives you the widest possible understanding of the issues that are important to you. If you are unclear about anything, want to know more or just want to talk about your privacy, please email us at kontakt@masterhak.com.
# 22: Can this privacy policy be amended?
Yes, we reserve the right to change this privacy policy, in particular due to technological changes and changes in legislation. If you are a registered user, you will receive a notification of any changes to the Privacy Policy. In addition, all archived versions of the Privacy Policy are linked below.
Appendix to the privacy policy
LIST OF TOOLS THAT USE COOKIES
| Name of the tool | Description of the operation and cookies |
| Google Analytics | We use the Google Analytics tool, which is provided by the US company Google LLC. In order to use Google Analytics, a special Google Analytics tracking code is integrated into the website code. The tracking code uses cookies that relate to the Google Analytics service. You can block the Google Analytics tracking code at any time by installing a browser add-on provided by Google.Google Analytics automatically collects information about your activities on our website. Thanks to the information collected in this way, we can carry out analyses of user behaviour on our website and keep corresponding statistics in order to draw conclusions for the development of solutions to improve the efficiency of the website.if you are interested in the details relating to the use of data by Google from websites and applications that use Google’s services, we recommend that you read this information. |
| Meta pixel | We use the meta advertising system of the US company Meta Platform Inc. In order to be able to show you advertising tailored to your behaviour on our website, we have implemented the Meta Pixel on our website, which automatically sends information about your activities on our website to the meta advertising system, whereby we only have access to anonymous information within the meta advertising system.With the information collected in this way, we are able to display advertisements to you within the Meta advertising system depending on your behaviour on our website and measure the effectiveness of the advertising campaigns carried out in order to draw conclusions for the optimisation of these campaigns.the company Meta Platform Inc. may combine the information collected with the Meta Pixel with other information about you collected through your use of the services managed by the company (e.g. Facebook, Instagram) and use it for its own purposes, including marketing. Such activities of Meta are no longer dependent on us, and you can read information about them directly in Meta’s privacy policy. You can also manage your privacy settings via your Facebook account. You can find useful information about this here. |
| Facebook connection | Our website uses plug-ins, buttons and other social media tools, hereinafter referred to as “plug-ins”, which are connected to social networks managed by the US company Meta Platform Inc. so that you have the opportunity to use selected social functions on our pages, e.g. Like button, Share button, etc. The plug-ins collect information about your activities on our website. We do not have access to this information. The information collected by the plug-ins may be used by Meta Platform Inc. for its own purposes, e.g. to improve its own products, to create user profiles, to analyse and optimise its own activities, for targeted advertising, over which we have no real influence. Details on this can be found in Meta’s privacy policy. |
| Google adverts | We use the remarketing functions of the Google advertising system, which is provided by the US company Google LLC. When you visit our website, a remarketing cookie from Google is automatically stored on your device, which collects information about your activities on our website so that we can show you advertisements on the Google network depending on your behaviour on our website, e.g. when you view a product, this information is recorded by a remarketing cookie, which enables us to show you an advertisement for this product or another advertisement that we deem appropriate on the Google network when you use the Internet, surf other websites, etc. We emphasise that we only use anonymous information when using Google Ads. When using Google Ads, we can only define the target groups that we want to reach with our adverts. If you do not wish to receive personalised ads, you can manage your ad settings directly on the Google website: https://adssettings.google.com/. If you are interested in details about how Google uses data from websites and applications that use Google services, we recommend that you read this information. |
| Tawk.to | On our website we use a chat plugin from the US company Tawk.to, Inc. The chat plugin uses cookies from Tawk.to to ensure that the chat works properly, to store your chat preferences (e.g. language) and to customise the automatic communication (if we set one up) to your activities on the website (e.g. to send you certain content depending on the page on which you access the chat). The information collected in this way may be available to us as part of your user profile, which is automatically created when you start communicating via the chat. |