In the case referred to in paragraph 3, the Buyer is obliged to return the Product at his own expense and risk to the place indicated by the Seller. The seller must refund the remaining part of the price within 14 days from the date of the seller’s agreement to return the product, although the seller may withhold the refund until receipt of the product or proof of dispatch. For this refund, we will use the same means of payment that the buyer used in the original transaction, unless expressly agreed otherwise with the buyer.
The rules for the return of products by Buyers who are consumers or PNPK are set out in § 26. In accordance with these rules, the buyer is obliged:
can return any product that is not a personalised product within 14 days without giving a reason;
cannot return a personalised product as it is a customised product that has been manufactured according to the individual needs of the buyer.
Buyers who are neither consumers nor PNPK cannot return any products without giving a reason – neither personalised products nor standard products.
For products that cannot be returned, in particular personalised products, the seller may agree to accept the return of such a product, but is not obliged to do so. If the seller agrees to accept a product that cannot be returned, the seller is entitled to retain 20% (in words: twenty percent) of the price originally paid to compensate for the loss in value of this product and to cover the costs of manufacturing the personalised product at the buyer’s request.